Know Your Customer Policy

1. Why We Verify Identity

Spin Crush requires identity verification as part of our commitment to platform security, regulatory compliance, and responsible gaming. Verification helps us confirm that accounts are used by the person who registered them, prevents duplicate or fraudulent accounts, and supports our anti-money laundering obligations. See our AML Policy for related information.

2. Information We May Request

Depending on your account activity and applicable requirements, we may ask you to provide information or documents to verify your identity. This may include your full name, date of birth, residential address, and a government-issued identification document. The specific documents requested depend on the verification requirements applicable to your account.

3. Verification During Registration

During account registration, we collect the information needed to create your account. Additional verification may be required before you can access certain features or complete transactions. We encourage users to complete verification promptly to avoid interruptions to their account experience.

4. Additional Verification

We may request additional verification when we identify account activity that requires further review, when there is a change to your account information, or when required by applicable law or our compliance obligations. This is a standard part of maintaining platform security.

5. Accuracy of Information

Users are required to provide accurate account information and to update it as needed. Inaccurate or outdated information may affect your ability to use certain features, complete transactions, or receive support. We take account accuracy seriously as part of our platform security framework.

6. Account Ownership

Each account is intended for use by the person who registered it. We do not permit account sharing, transfer, or the use of another persons account. Duplicate accounts are not allowed. If we identify accounts that may have been created in violation of this policy, we may take action to protect the integrity of our platform.

7. How Verification Affects Account Access

Verification requirements may affect your ability to deposit, withdraw, participate in promotions, or access certain account features. Completing verification helps ensure a smooth experience and supports our shared responsibility for platform security. If verification is incomplete, some account features may be unavailable until the process is completed.

8. Personal Information Handling

We handle personal information collected during verification in accordance with our Privacy Policy. We use verification information for the purposes described in this policy and for legal and compliance obligations. We do not share personal information with third parties except as required by law or as described in our Privacy Policy.