Support

How to Contact Spin Crush Support

Spin Crush publishes four support channels: live chat, email, Telegram, and WhatsApp. This page explains where to find each channel, what information may help explain your issue, and what sensitive information you must never share.

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Official Support Channels

Spin Crush lists the following support channels on its Support Center page:

  • Live Chat — chat with the support team through the live chat link on the Support page.
  • Email — [email protected]
  • Telegram — the official Spin Crush Telegram channel.
  • WhatsApp Channel — the official Spin Crush WhatsApp channel.

Spin Crush states that support is available 24 hours a day through these channels. Availability does not imply a guaranteed response time or guaranteed resolution.

Where to Find Each Channel

All officially published support channels are linked from the Support Center page:

  • Live Chat: Open Live Chat from the Support page. The chat interface opens in a new window.
  • Email: Send email to [email protected].
  • Telegram: Visit the official Spin Crush Telegram channel from the Support page.
  • WhatsApp Channel: Subscribe to the official Spin Crush WhatsApp channel from the Support page.

For account, deposit, withdrawal, or installation questions, start with the FAQ if the answer may already be published there. Contact support directly when you need a personal response.

What Information May Help Explain Your Issue

When you contact support, having the following ready may help the team understand your issue faster. These are suggestions, not mandatory requirements:

  • A concise description of the issue and what you were trying to do.
  • The approximate date and time the issue occurred.
  • Any non-sensitive reference number shown in the app or on the website, if one is provided.
  • Which support channel you used and when.

What You Must Never Share

Never send the following to support or to anyone claiming to be Spin Crush support:

  • Your account password
  • SMS one-time passwords (OTPs) or verification codes
  • Full payment card numbers, CVV codes, or banking credentials
  • Other authentication secrets or account recovery information

As a general security precaution, never share your password, OTP, or full payment credentials with anyone. If someone asks for this information, do not share it and contact support through an official channel only.

Which Help Page Is Relevant to Your Problem

  • Account or login issues: FAQ covers account setup and SMS OTP verification.
  • Deposit or withdrawal questions: FAQ covers payment methods, minimum deposit (₹50), minimum withdrawal (₹100), and withdrawal timing.
  • Download or installation problems: Download page covers APK version, Android requirements, and installation steps.
  • How to play a game: How to Play covers the full flow from install to first withdrawal.
  • Deposit limits, cool-off, or self-exclusion: Responsible Play covers safety controls and taking a break.

Next Step

Visit the Support Center to access the officially published support channels. If your question may already be answered in the FAQ, start there; otherwise, reach out through live chat, email, Telegram, or WhatsApp.

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